myAccount gives you access to information such as course registration, waitlists, tuition fees, grades, booklists, myPath, transcripts, financial aid, your Office 365 email address and your contact details. You can access myAccount directly or from the Login link at the top of this page. Use the credentials below:

User ID: your nine digit student number

PIN: For your first time logging in, enter your default PIN.

If your default PIN was generated on or after April 29, 2019, your default PIN will be your birthdate followed by ‘Douglas’ (DDMMYYDouglas). 

If your default PIN was generated before April 29, 2019, your default PIN is your birthdate only (DDMMYY).    NOTE: You will be prompted to change this PIN after logging in. Your PIN must be at least 10 characters long and use a combination of at least three of the following: lowercase letters, upper case letters, numbers and special characters ( !@#$%^&*()_+=~`. )

How to change your PIN

If you know your PIN and want to change it:

  1. Go to myAccount.
  2. Enter your credentials.
  3. Click Login, then Personal Information.
  4. Click Change PIN.
  5. Enter your current PIN, then enter and re-enter your new PIN.
  6. Click Change PIN.

How to set up a security question to reset your PIN

If you forget your myAccount PIN, you can change it on your own as long as you have created a security question.  

  1. Log in and click Personal Information.
  2. Click Change Security Question. 
  3. Use the security question provided, or create your own.
  4. Click submit.

How to reset your PIN

  1. Go to myAccount.
  2. Enter your User ID.
  3. Click the Forgot PIN?/Change PIN? button.
  4. NOTE: You will be asked to answer your security question. 
  5. Respond and click Submit Answer.
  6. Enter and re-enter your new PIN.


Students Helping Students

Students Helping Students is a service that offers troubleshooting support for issues related to IT services and online learning tools. 

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Student Guides

GET IT is your technology handbook to access, learnand know more about the IT services and support available to you at Douglas College.

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