Educational appeals, requests for exception, and formal complaints

The College provides two formal procedures for students to seek resolutions of disagreements. They are the request for exception and complaints procedures. They differ in purpose and process.

Where possible, students should try to resolve their concerns informally prior to seeking redress through the formal process. This could include, as an example, meeting with the course instructor, department chair, or program coordinator. It is advisable for students to consult with a College Appeal Support Person (as defined in the Appeal of Educational Decisions Policy) for assistance and guidance. 

Appeals concerning performance in a course or courses are dealt through Appeal of Final Grade Policy

Visit the Educational Policies page for more information on Douglas College Educational Policies.


Requests for Exceptions are to be submitted no later than four (4) months after the end of the semester.

Appeals of Educational Decisions must be submitted within ten (10) business days of receiving the Responsible Administrator's decision. 

The Grade Appeal form and any supporting documents must be submitted to on or before the tenth (10) day of the month following the end of the term in which the grade was awarded (or the first following business day).

  • Fall semester grades:  January 10th
  • Winter semester grades:  May 10th 
  • Summer semester grades:  September 10th