Curriculum Guideline

Business Communications and Procedures

Effective Date:
Course Code
OADM 1240
Business Communications and Procedures
Office Administration
Commerce & Business Administration
Start Date
End Term
Semester Length
15 Weeks X 4 Hrs per Week = 60 Hours.
Max Class Size
Contact Hours
Lecture: 4 Hours Total: 4 Hours
Method Of Instruction
Methods Of Instruction

Students will learn through short lectures and discussion, group activities, and practice in writing and revising business correspondence and in delivering oral presentations.  Peer assessments and self-assessments will be incorporated.

Course Description
This course is designed to enhance written and oral business communications as they pertain to the office in a global business environment. The effective relay and interpretation of verbal office messages are addressed. Composition of business messages for transmission by conventional and electronic methods is the major objective of the course.
Course Content

1. Routine Office Messages

                1.1          coherence
                1.2          conciseness
                1.3          completeness
                1.4          correctness

2. Words and Phrases

                2.1          vocabulary for business
                2.2          dictionary, thesaurus, word-division and office handbooks
                2.3          electronic grammar check, spell check and thesaurus

3.  Phrases and Sentences

                3.1          mechanics
                3.2          concise and clear phrases and sentences

4.  Sentences and Paragraphs

                4.1          topic sentence
                4.2          sentence unity
                4.3          "you" focus
                4.4          goodwill
                4.5          positive language
                4.6          conversational language
                4.7          politically correct language

5.  Business Letters  

                5.1          direct strategy

5.1.1       information requests and replies
5.1.2       claims and adjustments
5.1.3       orders and acknowledgments

5.2          indirect strategy

                                5.2.1       refused requests
                                5.2.2       refused claims
                                5.2.3       refused credits
                                5.2.4       persuasive requests

5.3          keyboarded layout

6.  Inter-office Memoranda

                6.1          direct strategy
                6.2          indirect strategy
                6.3          persuasive requests
                6.4          keyboarded layout

7.  Oral Interaction and Presentation

                7.1          interaction

                                7.1.1       peer to peer (informal)
                                7.1.2       peer to peer (formal groups)
                                7.1.3       student to instructor

                7.2          presentation

                                7.2.1       group reporting
                                7.2.2       individual speech

8.  Message Transmission

                8.1          electronic mail
                8.2          local area network
                8.3          teleconferencing
                8.4          voice mail
                8.5          facsimile

Learning Outcomes
  1. write and edit business letters and memoranda which conform to business standards for content, organization, language, and format
  2. prepare and deliver insightful, dynamic oral presentations that meet the needs of the audience
  3. exhibit professional standards regarding quality of work, adherence to deadlines, effective listening skills, and contribution to group activities.
Means of Assessment
Employability skills     10%
Assignments  15%
Presentation  15%
Tests (3 or 4)  60%
Total 100%
Textbook Materials

Textbooks and Materials to be Purchased by Students:


Guffey, Mary and Almonte, Richard.  Essentials of Business Communication, Latest Canadian Edition. 

Scarborough:  Nelson Canada


OADM 1240 Business Communications and Procedures Assessment Forms (Optional)

Which Prerequisite