Curriculum Guideline

Interviewing and Professional Skills

Effective Date:
Course Code
CRIM 2140
Interviewing and Professional Skills
Humanities & Social Sciences
Start Date
End Term
Semester Length
Max Class Size
Contact Hours
Lecture: 2 hrs. per week / semester Seminar: 2 hrs. per week / semester
Method Of Instruction
Methods Of Instruction

The course will employ a variety of instructional methods to accomplish its objectives, including some of the following:  lectures, class examinations, seminar presentations, written assignments, simulated interview assignments, role-plays, group discussion and audio-video material.

Course Description
This course focuses on the dynamics of interpersonal communications and professional behaviour present in interviewing situations in the justice system. Professional ethics, confidentiality, stereotypes and values are examined. Attention is given to effective listening, constructive feedback, elements of verbal and nonverbal communication, appropriate self-disclosure and confrontation, and structuring for information. In-class opportunities are provided for students to challenge, evaluate and shape appropriate professional behaviour and interviewing styles. Opportunities include role-playing, presentations, small group discussion, simulated and actual interviews. Enrollment is for criminology students only.
Course Content
  1. The conceptual elements of professional behaviour and the need for standards and guidelines in the criminal justice system.
  2. The role of values, confidentiality, ethical behaviour and decision-making in the criminal justice system.
  3. Evaluation of professional behaviour by giving and receiving constructive feedback.
  4. The importance of values and their relationships to career choices in the criminal justice system.
  5. Stereotyping and effective communication with others in the justice system.
  6. The structures and functions of various types of interviews.
  7. The essential aspects of non-verbal communication, including; language, body motions, and the communication setting.
  8. Analysis of response skills, including; clarifying, effective inquiring, empathizing, paraphrasing and summarizing.
  9. Effective listening styles.
  10. Confrontation, self-disclosure, communicating feeling, and enlisting client cooperation as essential interviewing skills.
  11. Analysis of the structuring of information and phases of an interview.
  12. Skill development via presentations, role-plays, simulated job interviews, and simulated client interviews.
  13. Critical assessment and development of professional skills and interviewing styles via the above.
Learning Outcomes

At the conclusion of the course the successful student will be able to:

  1. Identify and describe the important elements of professional behaviour and interpersonal communication present in interviewing situations in the criminal justice system.
  2. Explain the importance of developing professional behaviour appropriate for communication and interaction with others in the criminal justice system.
  3. Describe how to evaluate perception in terms of self image and perception of others.
  4. Define the relationship between values, professional ethics, and career choices in the criminal justice system.
  5. Explain the relationship between ethics, decision-making, and ethical dilemmas as a criminal justice professional.
  6. Explain the importance of examining stereotyping and its relationship to interviewing in the criminal justice system.
  7. Explain the conceptual framework which can be used to evaluate the effectiveness of various interviewing styles.
  8. Describe the distinction between constructive and destructive feedback.
  9. Describe the barriers to effective interpersonal communication in interviewing situations.
  10. Describe and critically analyze, effective listening, constructive feedback and response styles, elements of verbal and nonverbal communication.
  11. Describe how to manage conflict and confrontation, and enlist client cooperation in an interview situation.
  12. Explain how to structure information in various interviewing situations.
  13. Describe the phases of an interview and objectives of each phase.
  14. Develop, through practice, a variety of interviewing skills.
  15. Evaluate his/her own professional behaviour and interviewing styles through public speaking, simulated client and job interviews and group discussions.
Means of Assessment

Evaluation will be based on course objectives and will be carried out in accordance with Douglas College policy.  Evaluation will be include some of the following: class examinations, student presentations, class participation, written assignments, and simulated interview assignments.  The specific evaluation criteria will be provided by the instructor at the beginning of the semester.


An example of one possible evaluation scheme would be:

Midterm  20%
Final exam  20%
Written Assignment  20%
Simulated job interview  15%
Simulated client interview  15%
Attendance & participation         10%
Total 100%
Textbook Materials

Textbooks and Materials to be Purchased by Students:


Texts will be updated periodically. Typical examples are:


Evans, D.R., Hearn, M.T., Uhlemann, M.R., & Ivey, A.E.  (2011).  Essential Interviewing: A Programmed    Approach to Effective Communication (with InfoTrac).  Scarborough, ON:  Nelson Canada.


Criminology 2140 Coursepack.


CRIM 1100, 1150 and 1160

For Criminology Program students


Courses listed here must be completed either prior to or simultaneously with this course:

  • No corequisite courses

Courses listed here are equivalent to this course and cannot be taken for further credit:

  • No equivalency courses
Which Prerequisite

CRIM 2240