Important Notice

This course is not active. Please contact Department Chair for more information.

Reception Skills For Dental Assistants

Health Sciences
Dental Assisting
Course Code
CHDA 1118
Semester Length
15 weeks
Max Class Size
Method Of Instruction
Field Experience
Typically Offered


Course Description
This course will provide the learner with the knowledge, skills and values related to the fundamental principles of dental office management, focusing on basic dental reception procedures. The course will include the organization and management of client records, appointment scheduling, insurance claims, financial records and inventory control systems.
Course Content
  1. Manage client records
    • Legal and ethical implications
    • Personal, medical and dental histories
    • Non-invasive identifying discs
    • Numbering systems
    • Annotation and charting
    • Abbreviations
    • Chart entries, manual and computerized
    • Quality Assurance
  2. Schedule appointments
    • Appointment entries, manual and computerized
    • Guidelines for efficient appointment scheduling
    • Confirmation of Appointments
    • Daily schedules
    • Preventive recall programs
  3. Complete insurance claims
    • Dental insurance, terminology
    • Claim forms preparation, paper/electronic
    • Dental procedure codes
    • Fee guides
    • Legal and ethical implications
  4. Manage financial records
    • Accounts receivable systems
    • Maintain financial records
    • Dental estimates
    • Legal and ethical implications
  5. Manage inventory control systems
    • Inventory systems
    • Reorder point
    • Guidelines for ordering dental supplies
Methods Of Instruction
  • Lecture/Practice
  • Class Discussion/Seminar
  • Demonstration
  • Computer
Means of Assessment

Course evaluation is based on course objectives, and is consistent with Douglas College Evaluation Policies.  An evaluation schedule is presented to the students at the beginning of the course.


A minimum mark of 65% is required to be successful in the course.


Outlines of evaluation may be subject to change.

Learning Outcomes

The learning outcomes are based on the Curriculum Guide 2001 Education of Certified Dental Assistants in British Columbia, developed for the Ministry of Advanced Education, Training and Technology and the Centre for Curriculum, Transfer and Technology, February, 2001.

Upon successful completion of CHDA 1118 the student will:

  1. Manage client records
  2. Schedule appointments
  3. Complete insurance claims
  4. Manage financial records
  5. Manage inventory control system
Textbook Materials

A list of required and optional textbooks and materials is provided for students at the beginning of each semester.



No prerequisite courses.


No corequisite courses.


No equivalent courses.

Course Guidelines

Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester / year of the course, consider the previous version as the applicable version.

Course Transfers

Institution Transfer Details Effective Dates
There are no applicable transfer credits for this course.

Course Offerings

Fall 2021

There aren't any scheduled upcoming offerings for this course.